Available for new opportunities

Georgi Vuldzhev.

Product Owner Observability Engineer Dynatrace & Splunk SME

I help enterprise teams see what their systems are actually doing - and predict events before they happen. Currently shaping the observability ecosystem at UNIQA Group Services from Plovdiv, Bulgaria.

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Based in
Plovdiv, Bulgaria
Working in
UTC+2 / EET
Languages
Български · English

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About

I'm a Product Owner for observability at UNIQA Group Services, where I'm responsible for Dynatrace and Splunk across the organisation. After three years as the hands-on SME for these platforms, I also stepped into product ownership in 2026 to help shape the wider observability strategy - from platform direction and integrations to the day-to-day rhythm of dashboards, alerts, and stakeholder enablement.

My background is physics and acoustics. I came into monitoring through signal analysis and customer-facing IT support, and that still shapes how I work: pattern-recognition first, getting specific second, and make complex behaviour meaningful to the people who need to act on it.

I'm equally comfortable building a dashboard at 9 a.m. and reframing a roadmap conversation at 4 p.m. - and I think the best observability specialists need to be both.

Outside of work I'm into 3D printing, run a small home Linux HomeLab I like to tinker with, and get outdoors as much as I can - hiking, camping, mountain biking, and travelling.

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Experience

  1. — Present

    UNIQA Group Services

    Product Owner - Observability

    Own and shape observability capabilities across the group: platform direction, governance, stakeholder communication, and strategic improvement of the monitoring service. Act as the bridge between technical teams and management - reporting, recommendations, and clear communication around tooling, roadmap, and service maturity.

    • Driving deeper integrations between the observability platforms and the wider service-management ecosystem to streamline and automate incident response workflows and decrease MTTR.
    • Curating dashboards that consolidate the right signals for application owners, platform teams, and management - making sure each audience sees what they actually need to act on.
    • Exploring AI-assisted access to observability data, so dashboards, problems, and queries become reachable through natural language via MCP.
    • Running internal enablement: structured Q&A sessions, onboarding flows, and reusable guidance for application teams.

  2. — Present

    UNIQA Group Services

    Monitoring & Observability Specialist | Dynatrace & Splunk SME

    Primary point of contact for Dynatrace and Splunk across the company - operations, onboarding, troubleshooting, dashboarding, alerting, synthetic monitoring, and integrations. Led the migration from Dynatrace Managed to Dynatrace SaaS and the adoption of modern Grail-era capabilities.

    • Built and maintained dashboards across Dynatrace and Splunk for application owners, infrastructure teams, and service-management stakeholders.
    • Designed AutomationEngine Workflows for closed-loop scenarios - connecting observability signals to the wider service-management toolchain.
    • Implemented integrations with third-party systems such as ServiceNow and enabled Webhook alerts to Teams/Slack so observability findings reached the people who needed them in the tools they already used.
    • Partnered with application owners, platform admins, and service-management stakeholders to identify performance issues, clarify ownership, and close observability gaps.

  3. — 2023

    Liebherr Appliances

    NVH Engineer — Acoustics

    Performed noise, vibration and harshness measurements, simulations, and analysis to improve product acoustic quality. Worked with multichannel high-resolution measurement systems, reverberation chambers, and semi-anechoic chambers. The signal-analysis muscle I built here transfers directly into how I read APM and infrastructure telemetry today. You don't want noise in both scenarios.

  4. Earlier

    TMDHosting · IT Factory

    IT / Web Hosting Support Specialist

    Supported customers on Linux hosting, cPanel, DNS, email, web applications and backups. Daily ticket handling, troubleshooting, account management, and writing knowledge-base articles. This is where I learned to translate technical problems into language a stressed-out customer can act on at 2 a.m.

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Expertise

Observability platforms

  • Dynatrace SaaS
  • Dynatrace Managed
  • OneAgent
  • ActiveGate
  • Davis AI / Copilot
  • Splunk Enterprise
  • Synthetic monitoring
  • AppSec

Query & analysis

  • DQL
  • Grail
  • SPL
  • Dashboards
  • Alerting rules
  • Root-cause analysis
  • Problem investigation

Automation & integrations

  • AutomationEngine Workflows
  • ServiceNow / CMDB
  • Microsoft Teams workflows
  • MCP servers
  • Webhooks

Platform & governance

  • Management zones
  • Access concepts
  • Extensions
  • Onboarding flows
  • Handover documentation
  • KPI / support analytics

Methodologies

  • SAFe POPM
  • SAFe for Teams
  • Agile delivery
  • ITIL 4
  • ITSM
  • Change enablement
  • Lifecycle management
  • Stakeholder enablement

Infrastructure

  • Azure
  • k8s
  • Linux
  • Windows
  • cPanel / web hosting
  • DNS
  • Tailscale
  • Cloudflare

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Credentials

Certifications

  • Dynatrace Associate Dynatrace
  • SAFe Product Owner / Product Manager (POPM) Scaled Agile
  • SAFe for Teams Scaled Agile
  • ITIL 4 Foundation PeopleCert / AXELOS
  • AI Foundations Continuing professional development

Education

  • B.E. Physics University of Plovdiv "Paisii Hilendarski" · 2014–2018
  • Bachelor's, Physics Teacher Education University of Plovdiv "Paisii Hilendarski" · 2016–2018
  • Computer Systems & Networking Vocational School of Electrical Engineering and Electronics, Plovdiv · 2007–2011

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Beyond work

3D printing

A hobby that's gently out of hand - two Bambu Lab printers (P1S and P2S) running at home. Mostly for my own projects, sometimes printing things for friends, neighbours and other fans who need them.

Four-node homelab

An Ubuntu Server cluster - AI/LLM node, observability node, DNS node, storage node - stitched together with Tailscale. Where I prototype things that would never get a change window at work.

Outdoors

Hiking, camping, mountain biking, and travelling - preferably all in one trip when I can manage it. Bulgaria has a generous supply of mountains to make that easy.

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Let's talk.

If you're hiring for an observability engineer, a product owner working close to platforms, or someone to make sense of a noisy monitoring estate - I'd be glad to hear from you.

If you want to chat about technology, 3D printing or nature you're more than welcome to reach out, too!